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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
506 ratings and 235 comments received in the last 90 days.
30 October 2024
Exceptional standards through out the whole process
24 October 2024
Very knowledgeable
21 October 2024
Only minor issue is the amount of items to read and sign.
13 October 2024
Excellent - communication was brilliant, Tom Sheridan ensured we picked the right spec for us and explained L options and Ruben Thompson explained all the set up making sure we were comfortable with our purchase.
08 October 2024
I have dealt with Duane and Neil for years now. I trust them to treat me well, to be upfront with me and to give me great service
08 October 2024
Super service from Khisa & Ruben, will recommend both to any friends who may want a car.
07 October 2024
Excellent service. Eddie Lleshi was superb. Fantastic handover, highly professional and very knowledgable. Make the whole experience very enjoyable and it was a pleasure doing business with him. I look forward to many ongoing purchases in the future.
06 October 2024
Excellent communications
05 October 2024
Purchase reasonably straightforward,sales staff kept me informed of progress of the order and delivery as expected
02 October 2024
Very helpful and friendly
30 September 2024
Excellent service received from start to finish of buyng my new car. Regular updates received from Joe which was very much appreciated. Excellent customer service from Joe, thank you.
27 September 2024
Dealership with Customer Services resolved my initial problem, kept me up to date , and were very helpful throughout the whole process. Excellent Service.
25 September 2024
Very satisfied. Both Tom and Brad were very helpful, knowledgeable, courteous and fun, unfortunately Brad is a Chelsea supporter , but I guess we can't all be perfect ?????? YNWA
16 September 2024
Excellent everything was done in time and delivered to help our time frame.
12 September 2024
Discussed options and reached agreement with Eddie. Had initial meeting on a Monday and following Monday drove away in new car. Seamless experience.
09 September 2024
Communications kept us well informed.
05 September 2024
Peterborough BMW is like a family and Neil and Tom never let me down.
29 August 2024
Excellent service, prompt and curteous.
21 August 2024
Efficient
13 November 2024
Very pleased as car was valeted and I was given a 'goody' bag because car was recalled. Totally unexpected!
13 November 2024
Cleaned following the service
13 November 2024
Friendly as always and a courtesy car was available - they are always current BMW models. It makes Sycamore my first choice always.
13 November 2024
A+
13 November 2024
Excellent, professional and empathetic service from Leonie Richardson from first to last contact, with David and Scott Gordon completing all mechanical work quickly and efficiently.
13 November 2024
Always guaranteed to deliver
12 November 2024
Recall carried out, video health check and really comprehensive valet & wash, car looked great esp interior with difficult to clean rear slope on rear window (Coupe)
11 November 2024
was quick and effective
11 November 2024
Gor the service done in time and within agred costs
10 November 2024
Best service i have had there for years.
10 November 2024
Efficient and friendly service.
10 November 2024
Very welcoming and job completed as promised
07 November 2024
Problem-free
07 November 2024
All good when I picked up my car the back window was slightly open and it had been washed so unsure if this was open when it was cleaned but no damage just information I thought to add
06 November 2024
My vehicle although held on a safety recall notice was ready as soon as was possible. I was kept upto date with progress every step of the way. Final collection was carried out very well by all staff involved
06 November 2024
Courtesy car not clean
06 November 2024
I used the garage at stamford because it is easier for me they are great
06 November 2024
Adblue not topped up.
06 November 2024
Excellent service and they cleaned my car!
06 November 2024
Have to make an extra trip to Peterborough (instead of Stamford) as the recall work on the vehicle was not completed.
05 November 2024
The lack of effective communication, combined with unresolved issues and delays, has left me thoroughly disappointed. This experience has not met the standards I expected from a brand of this caliber.
05 November 2024
Good feedback.
05 November 2024
Quick and easy check in and good courtesy checks before and after
05 November 2024
Top customer service
05 November 2024
Cost less than I expected & received a lift to & from my office
05 November 2024
Simply great
04 November 2024
Courtesy clean fell short of normal expectations but otherwise excellent
04 November 2024
The whole process was easy and Darren at Sycamore Stamford was excellent. My wifes and my car were also cleaned which was awesome.
04 November 2024
The service was completed as expected and in the time I was given
03 November 2024
Faultless experience
03 November 2024
If I had one criticism is would be the cost but I suppose this is to be expected from a premium brand. The team however are excellent, I would like to single out Ian in the parts department who is always extremely helpful and professional
02 November 2024
They like the money Sycamore Bmw Peterborough , but nothing do when about the recall. On the paper sent by Bmw uk they said all problems linked with egr cooler need fix for free.Them diagnostic change the water pump but the car still smell and smoke
02 November 2024
Always get car clean coming back and engineers are great
31 October 2024
Informative and helpful
31 October 2024
Good service
31 October 2024
It's a pity that your service agent got a little defensive thinking I was criticising Sycamore. In fact, I was not happy with BMW, UK for not having my recall replacement part available. So the job was half done. Otherwise, the service was good. Than
31 October 2024
Great service
31 October 2024
Service appears to have been dealt with ok
31 October 2024
Friendly, experienced, professional
31 October 2024
As above
29 October 2024
Free of charge airbag recall and free car wash!
29 October 2024
Darren at Stamford swiftly identified the part that was needed and the cost. Communication on the day of fitting was good and the team proactively checked my tyres identifying a problem.
29 October 2024
The service at the Stamford centre was excellent. Just wish it didn't take so long to get an appointment
28 October 2024
I was completely satisfied
28 October 2024
No negative comments
25 October 2024
Satisfied
25 October 2024
Again, I am extremely disappointed with the service I received at this BMW garage. First, the individual who tested my car was rude and made unprofessional comments about my vehicle, which I found completely unacceptable. Second, my car was brough
24 October 2024
Excellent and friendly staff
23 October 2024
Very prompt and professional service as always
23 October 2024
The team try hard to give customers a good experience. I felt valued as a customer.
23 October 2024
Excellent service, highly efficient staff Beth explained the work required and costs involved. Texted me when the work was completed too
23 October 2024
Great service, great communication and overall brilliant.
22 October 2024
No fault with service at all. Friendly and helpful
22 October 2024
Job was done well and quick
22 October 2024
Telephone service booking not confirmed and no reminder, this was due to a "marketing preferences" setting which has now been resolved - I do not consider such contact "marketing". Loan car blocked in by 3 vehicles so had to swap - but beneficial.
22 October 2024
They contact me before my visit. Explained everthing and very helpful.Completely satisfied 5 stars.
22 October 2024
Friendly staff Fair charge Good summary provided at the end Timely Comfort whilst waiting with access to beverages and toilets
21 October 2024
Friendly and helpful staff
21 October 2024
The assistant was very good at explaining the problem with the car
21 October 2024
Efficient work completed to time
21 October 2024
Continued great service. All work done on time. Staff friendly. Loan car booked and ready as requested. Staff friendly and helpful as always. Now more than 25 years of support from them!
21 October 2024
All good
21 October 2024
5 star a the way. Very good customer experience. I have booked my other BMW group car in for service already. That's proof of satisfaction and most importantly, repeat business.
20 October 2024
I am always satisfy with the professional service
20 October 2024
Good Service ????
20 October 2024
I was very satisfied with the full service at Sycamore Peterborough. The team was professional, and everything was handled efficiently."
20 October 2024
It was a recall.
20 October 2024
Very satisfied. The second time I've used this service and it was consistent on both occasions
19 October 2024
Straight forward procedure from dropping off to collection of the vehicle
19 October 2024
Adviser first class,very understanding when I could not find my fob. Eventually found in glass case.
19 October 2024
The staff are helpful and professional and the work carried out could not be faulted.
18 October 2024
Very friendly and efficient members of staff who always ensure you're happy with the level of service. The waiting area is nice and clean as well.
17 October 2024
Great customer service from start to finish of my dealings with bmw also the use of car was great
16 October 2024
From the 1st call to the garage to book in, through to collection after the service was complete i was kept up to date
15 October 2024
Good review on the car and feedback.
15 October 2024
Friendly, helpful staff
15 October 2024
Booking was easy. The lady who greeted me on the day was prefect. No phone call to tell me my car was ready! I have no clue what you did with my car on the day?
15 October 2024
Once again an easy experience with no problem too much, staff are always pleasant and polite whilst very welcoming.
15 October 2024
The service was exceptional
14 October 2024
no reason to complain, a pleasant experience throughout
14 October 2024
All great
13 October 2024
Poor communication and clearly little technical understanding on the part of the customer-facing team
13 October 2024
Good service.
12 October 2024
Very professional and efficient!
11 October 2024
Helpful well informed reception ensured everything happened as expected
10 October 2024
The recording helped in addition to the tracking sheet which explains the car condition
10 October 2024
I have given this answer as my vehicle was outsourced as your MOT bay was out of order
10 October 2024
I have only dealt with the Stamford branch. They explained what I should expect from them with respect to the mot and service. When it didn't go as expected they provided a courtesy car for my use. The communication were as I would expect from BMW
09 October 2024
I was not given a straight answer to my warranty query, but told it would be dealt with. A week later I am still waiting for an answer.
09 October 2024
A 5 min job, took 5mins.
09 October 2024
Very easy process, pleased to have the complimentary clean too.
09 October 2024
Kept informed at all stages
09 October 2024
Quick report sent and easy to read, even though I didn't have the work completed
08 October 2024
Very satisfied with the service. A true reflection of a premium brand.
07 October 2024
Always give me a consistently good service
07 October 2024
Oil engine service together with recall EGR cooler were completed improperly. Newly fitted cooler leaking and engine showing major fault on the dashboard, car released to us in an undrivable state. BMW centre did not even tell a word before releasing
07 October 2024
many thanks to the aftersales team at Peterborough, they provide an excellent helpful and friendly service
07 October 2024
It was Sycamore Stamford. They did the job well.
06 October 2024
MOT, brake fluid replacement, and recall check all done professionally.
06 October 2024
Awful customer service.
06 October 2024
answer given already
05 October 2024
Nice people
05 October 2024
Very relaxing environments. feeling very welcome??
04 October 2024
Everything was explained well and I felt listened to. There was no point where I felt in the way.
04 October 2024
Great service from start to finish, the entire team are wonderful, the reception host is fabulous, credit to the Aftersales manager. The work was completed to a very high standard, very efficient, great workshop controller.
03 October 2024
Excellent service
03 October 2024
Easy to book service and all completed as required.
03 October 2024
Staff are always so friendly and helpful. Thanks to them all. A gfreat experience.
02 October 2024
Quick and efficient
02 October 2024
The staff are fantastic and Damian (assistant service manager) has a can do attitude and a willingness to help.
02 October 2024
Because there's an issue with the vehicle
02 October 2024
Car taken in, loan car ready and waiting and our own car collected in a very acceptable time frame.
02 October 2024
Always happy to help
01 October 2024
The recall job was done as planned and a minor repair completed at the same time. This was carried out at half the originally estimated cost and the icing on the cake was the goody bag AND the follow up phone call to check my satisfaction. A1!
30 September 2024
complete and accurate service
30 September 2024
Friendly staff ,good work
30 September 2024
Very efficient and explained everything in detail. Also they washed my car ??
30 September 2024
Because I was completely satisfied
30 September 2024
First rate customer service even though this was a short notice visit arranged by BMW assist to help with a potentially dangerous problem which could have caused a serious accident if not resolved.
30 September 2024
Brilliant service
30 September 2024
It's always thorough and the staff are helpful and friendly.
30 September 2024
The service was great but the valet I paid for was not onto the standard I expected. However, the dealership put this right by arranging for my car to be valeted again.
30 September 2024
I received a check in call in 24 hours on how the car was perfoming. Thank you BMW Sycamore for your professionalism.
29 September 2024
This was the worst customer service I have experienced anywhere in recent years with 3 service people including the service manager showing no understanding for my concern or needs. However my thanks to Leonie and the receptionist who were efficient
29 September 2024
Clear communication, great service.
27 September 2024
Sycamore Stamford have always provided first class service.
26 September 2024
Great communication, excellent customer service.
25 September 2024
The visit was for a warranty reason and they gave me a courtesy car for the day. also we got lost on the way back and were given excellent directions over the phone.
25 September 2024
Good all round service
25 September 2024
Leonie is very helpful, friendly & professional Would've been a 5 if my car didn't smell of fish & chips when I got in it
24 September 2024
Great team, always helpful
23 September 2024
The car was ready on time and immaculately clean.
23 September 2024
Completely professional service
23 September 2024
Sycamore STAMFORD actually - first class service: friendly and knowledgable staff, a pleasure to do business with.
23 September 2024
Problem fixed first time
23 September 2024
Because I would have had more work done if it hadn't been for your ridiculously high pricing.
22 September 2024
Comfortable surroundings for waiting and very pleasant steff
22 September 2024
Happy with service but not questioning by service advisor why we wanted the four wheel steering done. He advised that people only have it done if they bump the vehicle underneath, I advised that we changed all four tyres hence that's why .
22 September 2024
No problems. Well organised.
22 September 2024
Job was completed professionally and efficiently.
22 September 2024
Darren was very helpful
22 September 2024
Car finished quickly. Complimentary car clean and a goody bag. What more can you ask for.
22 September 2024
Service carried out quickly . Efficient . Collection of the vehicle is a huge bonus.
22 September 2024
Excellent service all round.
21 September 2024
Always helpful and give good advice I was only booked in for an mot but when they had problems with their equipment they contacted me immediately and we rearranged the date and time to accommodate a waiting appointment .
21 September 2024
Easy to book in, kept up to date, easy to do business with
20 September 2024
See above
19 September 2024
Specifically relates to Stamford rather than Peterborough
17 September 2024
a few things pending to be done, but all ok
17 September 2024
All staff were very friendly, courteous and helpful, they also outperformed on expectations.
17 September 2024
Clear communication, all work delivered on time
17 September 2024
Very prompt, car cleaned, good service
17 September 2024
Appointment was at Sycamore Stamford. Very good experience.
17 September 2024
Wasn't peterborough it was Stamford
16 September 2024
Everything is perfect, you guys and girls do a great job every time.
16 September 2024
Comments as per my response to the first question. The offer of a car valet also much appreciated.
16 September 2024
Great service
16 September 2024
The service team went the extra mile to source a new tyre enabling me to get away in time to attend another appointment elsewhere
16 September 2024
They just do the job but my problem is providing transport whilst my car is getting serviced
16 September 2024
Kept me updated
14 September 2024
All good
12 September 2024
No problem
11 September 2024
For a major retailer they always treat you well and try to help.
11 September 2024
There was nothing I could query or complain about and the car even got a wash which I had not particulsrly asked for but was given anyway
10 September 2024
Sycamore in Stamford was very knowledgeable and helpful
10 September 2024
Everything was as expected. Efficient check in and sit and wait appointment was well worth it as fix did not take very long. Really pleased.
09 September 2024
I used Not Peterborough but Stamford services which have been amazing
09 September 2024
Would have given 5star but car wasn't clean enough
07 September 2024
I'm Very happy with the service BMW provided and they kept me updated.
05 September 2024
It was actually the Stamford BMW not Peterborough
05 September 2024
Very professional service.
04 September 2024
Great staff who dealt with issues promptly.
04 September 2024
The service centre were great,
03 September 2024
The service provided was above and beyond my expectations.
03 September 2024
Everything was done with no messing around
03 September 2024
Friendly, efficient and positive service
02 September 2024
Good service and very with the staff . I was looked after very happy ??
02 September 2024
Its quite costly to service and repair an old BMW I3
02 September 2024
All necessary work to car undertaken promptly and efficiently
02 September 2024
They always do a fantastic job
02 September 2024
A fantastic customer service.
02 September 2024
It worked without hassle
01 September 2024
Upgrade carried out as instructed
30 August 2024
Routine service done efficiently and additional work to solve a problem dealt with swiftly.
30 August 2024
Pleasant, efficient service and nearer to home than Peterborough
29 August 2024
Friendly staff, and when enquired after some other work I believed needed doing I could not persuade the lady to take my money because the fault wasn't in the healthcheck - very impressed. Elsewhere they'd have just done the unnecessary work and run.
29 August 2024
Friendly staff, ease of making an appointment and all work completed in good time
29 August 2024
Easy to book and offering a local fast lane service option
29 August 2024
I have always recieved professional and courteous service and been madevto feel welcome both in the srrvice centre and the showroom
29 August 2024
All good, if rather expensive.
28 August 2024
All personnel dealt with, were most helpful,thank you
28 August 2024
Everything done and quickly with no problems
28 August 2024
Great service on this occasion. Service can be poor at times
28 August 2024
The service was completed as promised and the courtesy car was much appreciated.
28 August 2024
Completely satisfied as usual
28 August 2024
Nothing to add.
28 August 2024
Staff were professional and knowledgeable, everything was carried out as I expected
28 August 2024
Done quikly
28 August 2024
When I arrived (late!), Beth calmed me down and made sure that everything was explained fully, gave me an indication of cost and still offered the complimentary car wash service.
28 August 2024
The service receptionist was extremely helpful and knowledgeable very good at her job
28 August 2024
Very good service from all the team
28 August 2024
Looked after, kept informed and everyone was very friendly and courteous
28 August 2024
Stamford branch were great.
28 August 2024
No issues, all went well.
28 August 2024
Work carried satisfactory
28 August 2024
Delivered as promised
28 August 2024
Everything went like clockwork
23 August 2024
Friendly and efficient
22 August 2024
As above
20 August 2024
Reassuring professional and helpful
20 August 2024
Every colleague there is helpful, attentive and engaging. I was kept updated and made to feel incorporated into the process and not like a customer buying a tin of beans from a busy corner shop! It is far from a production line at Sycamore!
20 August 2024
Please see above answer. Well done everyone. Thank you. My experience was much different from the previous year
20 August 2024
My car was done on time got health check done is well to make sure everything is like should be so happy customer I'm ??
20 August 2024
Really good customer service, and the prices are in line with what you would expect to pay
20 August 2024
Friendly staff and very efficient service.
05 November 2024
Made you feel very welcome