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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
321 ratings and 159 comments received in the last 90 days.
17 April 2024
Really happy
05 April 2024
Purchase was very smooth with all of the options clearly explained, I was updated regularly on the status of delivery and the dealership went over and above to make the handover a very special occasion.
03 April 2024
Excellent as always
02 April 2024
Communication from Tom was regular and always clear
26 March 2024
The deal was done over the phone/email. And was delivered personally by the salesman
24 March 2024
Efficient and helpful
20 March 2024
Tom was excellent in all his dealings with me. I arrived not really knowing what I wanted to buy but he guided me through the options available and I left with the perfect car for me. There were no pushy sales tactics either.
11 March 2024
Everything was great, didn't take long at all and was kept updated throughout the whole process.
03 March 2024
Martins was very professional and helpful
01 March 2024
Very experienced team looked after me.
29 February 2024
Everything was dealt with quickly and with ease. The atmosphere in the centre is pleasant and calm. The staff are friendly, polite, knowledgeable snd professional.
27 February 2024
Excellent service from start to finish, Joe was extremely friendly and talked us through all the available options and kept us updated throughout.
27 February 2024
I really like customer service, which is Dueane he is always very good to with the client that's why I came from London to Peterborough. He always explains every detail and makes easy for me every procedure etc. Thanks again Duane
26 February 2024
Excellent service and support as always from Mike Rowling and his team. Always a pleasure to deal with.
24 February 2024
The customer service shown to us by Edward Terrell was absolutely top notch. He reached out to me from an online query, was friendly, polite and helpful. He quickly understood what I wanted and was above professional throughout the process.
22 February 2024
Pleasure to deal with Martins and everyone else.
22 February 2024
Everything you expected from BMW and more
06 February 2024
David was brilliant throughout despite a couple of issues beyond his control.
25 April 2024
Customer contact
25 April 2024
I have always received excellent service from them. Over 6 years the service level has remained very good
22 April 2024
All good from start to finish.
22 April 2024
Brilliant
22 April 2024
Always brilliant
21 April 2024
Again all work carried out satisfactory with friendly experienced members of staff and giving call back to see if all went well with my visit
20 April 2024
I have been provided with good advice, information and felt cared for.
20 April 2024
Despite requesting a clean, it wasn't done. Also reported that windscreen squirters were blocked and not working, they didn't look at them.
20 April 2024
Because as I have already said - excellent service, friendly and helpful
20 April 2024
Friendly and welcoming, great customer service.
17 April 2024
All went well with no hidden fees
16 April 2024
This accurately describes the service I received.
16 April 2024
Superb service. Well done to the team.
16 April 2024
If you offer car washing, let it be done professionally, because the rims were partly washed and partly dirty and it did not look nice
16 April 2024
Easy process with a positive outcome
16 April 2024
Service team and engineers do a great job
15 April 2024
BMW always good whatever they do.
15 April 2024
They made me to wait for 3 hours for an MOT which I booked on February for 2nd April at 10am.
14 April 2024
The whole team are very professional and the service technicians provide great video feedback for my car. I feel totally confident in their ability.
14 April 2024
On time and delivered at a cost below estimate.
14 April 2024
No adverse issues to report.
14 April 2024
Book in late notice and surply us with nice car
14 April 2024
Just really excellent all round. The service arrangements were so easy and efficient and the staff very very helpful
14 April 2024
Professional
12 April 2024
My car drive perfect
11 April 2024
Was happy with job
11 April 2024
Darren the Assistant Serves Manager is responsive, friendly, helpful and a credit to the business
09 April 2024
Sycamore has been consistently very attentive, helpful, knowledgable and courteous over the years and still are today.
08 April 2024
Somewhat disappointed that we had to wait five weeks for an appointment
08 April 2024
Very satisfied everything was well explained quick contact and perfect service
08 April 2024
Once the receptionist had got her figures for the service right it went well. She was telling me a figure that hadn't been quoted but when I was shown to another member of staff I got the price that I had originally been quoted for.
08 April 2024
As above and kept me up to date throughout
08 April 2024
As explained above
08 April 2024
Problem fixed quickly and completely
07 April 2024
Dropping car off and collection, no issues. During collection I found that my car wasn't washed as specified in order. Also, I have booked a service for replacement of breaking fluid and not sure if this operation was done, as price was change to £77
07 April 2024
As I outline above, staff are helpful, communicative and pleasant.
06 April 2024
Brilliant service, friendly staff
05 April 2024
Excellent service
05 April 2024
satisfied experience.
04 April 2024
Care was taken the explain the procedure and all work was carried out on time an cost was as quoted.
03 April 2024
I was very happy with my service, it was very well described in the health check that followed.
03 April 2024
Completed all works and communicted well
03 April 2024
Very good aftercare
03 April 2024
The service manager Darren who I dealt with did an outstanding job and gave me the customer service I expected from a company like BMW
03 April 2024
The Stamford centre consistently does a good job on my cars when taken in for service. Friendly and provide helpful advice and assistance.
03 April 2024
Car cost slightly less to do than quoted,excellent and honest,goes a long way
03 April 2024
I was not impressed with management tolerating abuse by another customer which was directed at the BMW driver and myself whilst travelling in the courtesy car. I reported this abuse straight away to the dealership, but heard no more about it.
02 April 2024
Everything was efficient, courteous and helpful
02 April 2024
Not happy with the method and breakdown of Invoice. As the car is now in its 10 th year there was no breakdown of any Discounts applied to Parts Used
01 April 2024
Confusion about tyres. To be told initially that the car was undriveable due to its tyres and in the end being handed back the car with the same tyres on the car does not inspire confidence.
31 March 2024
Exceptional service
31 March 2024
Brake fluid issue
29 March 2024
The tech sent me a video that is always very helpful. I like the way they can explain what's wrong and right with the car. It's a bit like you being there at the inspection.
29 March 2024
Very good service
29 March 2024
Excellent customer service
29 March 2024
Would have been 5 stars if the carwash had been better. It's a small thing but after spending £600 , would have liked a bit more attention.
29 March 2024
Good coordination between Sycamore and BMW Assist
29 March 2024
Easy, informative and simple process
28 March 2024
All was very good and professional.
28 March 2024
Great service for reasonable price
27 March 2024
very professional service & support - easy to contact
26 March 2024
Great assistance from Darren Storey - extremely helpful
26 March 2024
Easy to book and excellent service
26 March 2024
Customer satisfaction brilliant
24 March 2024
car was serviced Oct 23 - issue not resolved. Issue critical in Feb, 4 weeks for appt. Once in, and they ordered a new part, wouldn't let me book until parts in stock. Now another 4weeks for an appt! 10 weeks since urgent and no guarantee to fix!!
24 March 2024
You were excellent.
22 March 2024
Sickness meant I had to do a lot of chasing myself and also I didn't feel that I had the opportunity to really understand that neither replacement tyre was actually required, just recommended.
22 March 2024
All work on time & courtesy car was a great option
21 March 2024
I had an elec mini loan car. I do alot of miles. i was due to work in kings lynn that day with appointments. I had to cancel them due to range. I would of charged it as i have a 330e, but the network is poor in kings lynn, didnt want to get stranded
21 March 2024
Well satisfied
21 March 2024
Can't fault service.
19 March 2024
The repairs were carried out professionally and completed ahead of time. Reasonably priced too!
19 March 2024
that is self explanatory
19 March 2024
Loan cars are always good and car was ready the same day.
17 March 2024
Difficult circumstances as power cut but staff did a good job
16 March 2024
Always very friendly and helpful
15 March 2024
The car had an oil leak as part of the problem, but the very next day, my car showed that the oil was at its minimum & needed topping up immediately, surely they would of checked the oil for me, I had to pay £19.75 for some from the nearest garage.
14 March 2024
Was satisfied with the service
14 March 2024
Friendly staff always and the quality-price ratio is incredible.
14 March 2024
Despite being advised to wait for 2-3 days and call back if the problem persisted, attempts to contact Leonie Richardson were unsuccessful, and another colleague's promise of a callback went unfulfilled.
14 March 2024
It might just have been the best day of my life.
14 March 2024
All on time and professionally done
13 March 2024
BMW IS ALWAYS ON TOP RANK
13 March 2024
As above
12 March 2024
I never went to Peterborough I used Stamford. Stamford are excellent but I am not rating Peterborough
12 March 2024
Grest customer service
12 March 2024
Absolutely excellent service and really helped me when I needed you most.
11 March 2024
Very good service and communication
11 March 2024
Everything went very smoothly
10 March 2024
Everything has gone smoothly exactly to the schedule they said it would
10 March 2024
Sycamore Stamford are brilliant
10 March 2024
Excellent standard of service from all concerned.
10 March 2024
I was very satisfied with my service experience at Sycamore Peterborough because it was done in a timely frame and very professionally manner technician.
09 March 2024
During my service and I had a call, it needed new rear disks. Nothing was mentioned about a bulge on my tyre. My car was then MOT'd and it failed with this. It was on my report from the service I received when collecting my car.Why not report on call
08 March 2024
They always give great service
08 March 2024
Not meeting customers needs.
07 March 2024
BMW are good at making and servicing cars, but not very good at cleaning them.
06 March 2024
Friendly staff
04 March 2024
Very helpful and friendly professional
04 March 2024
Very efficient
04 March 2024
Always tip top service
04 March 2024
Everyone was friendly polite professional and helpful
04 March 2024
Friendly and helpful
04 March 2024
Fantastic staff! Nice and seamless from start to finish
03 March 2024
Quality of service provided (mot) but didn't receive any information on the other issue.
02 March 2024
I have always had good service and customer relations
02 March 2024
The online check-in, key-drop service, video of checks conducted, after service wash, settling the invoice etc made me completely satisfied
01 March 2024
The free video safety check on my vehicle is always a useful way to see parts of the car that you can't normally see and to hear the technician's spoken report.
01 March 2024
Mainly due to extend wait time. If known take so long we would have arrange a drop off and collect at end of day.
01 March 2024
Repaired quickly and fully kept up to date at all times
01 March 2024
Good value, especially with the added car wash. Hassle free from booking to completion.
29 February 2024
They checked every step to make sure I was completely happy with the service
29 February 2024
Because no matter what time you drop the car off, it's never ready before 5:00pm
29 February 2024
While the car was repaired there was no feedback on this and the previous occasion on what had actually been done. I didn't know that the exhaust manifold had been replaced during the recall for example.
29 February 2024
The guys at Stamford are amazing and helpful
29 February 2024
Friendly staff. Easy to book. Lady who took the call to book it all in was very helpful
29 February 2024
The service from start to finish was amazing. Everyone was very friendly and the video report was a great addition also
29 February 2024
People are nice. Calls don't get returned very often and problem with car is again going on the 3rd time in the shop. After spending approx 2500£.
28 February 2024
Very please
28 February 2024
I was travelling around the UK when my car developed a fault. It presented a major inconvenience for me. Sycamore BMW solved my problem.
28 February 2024
Informed all the way and kept to delivery
28 February 2024
I am extremely satisfied with the service provided by BMW Peterborough. Everything was handled with professionalism and efficiency.
27 February 2024
Car mot appointment had to be rescheduled at late notice but was sorted without any issue.
27 February 2024
Nothing to add
27 February 2024
Both of staff and the maintenance carried out with a very high standard
27 February 2024
Service was excellent as usual. Had three tyres fitted which were about £100 over what the exact same tyres were on Blackcircles. Obviously Sycamore carries a premium on its services, however for a commodity product such as tyres, I feel this is l
27 February 2024
Very satisfied as always
27 February 2024
On time and delivered
27 February 2024
Car was ready to pick up exactly when I expected it to be.
26 February 2024
Good service but overpriced in my opinion
26 February 2024
Liked the informative vide feedback on the service findings, appreciated the coffee whilst waiting to be picked up
26 February 2024
As above, cost is so high it's impossible not to consider independent alternatives. Dealer service v good.
25 February 2024
Friendly staff, excellent (albeit expensive) service!
24 February 2024
Natasha Anderson is an ambassador for BMW. This is the second time I've met her over the last year and on both occasions she was kind, efficient, interested and makes you feel important. She is a true asset to your company.
24 February 2024
They kept me updated on everything. Communication excellent and very helpful. Also called me before my visit and provided a courtesy vehicle. Also go through all the work carried out and detailed health check.
23 February 2024
Very professional service!!!
22 February 2024
Easy to book in, drop off the vehicle and then collect at the end of the day.
22 February 2024
Thoroughly good health check and report. Good service and cleanliness.
22 February 2024
No fuss
22 February 2024
Not all the problems under warranty were solved and the person I was introduced to was not great regarding his customer service. My car was taken in, I had a courtesy car but on arrival it was frozen. The new screens meant I had no idea how to....
18 April 2024
Excellent experience, friendly and welcoming team who were always happy to assist with queries and requests. Max was a pleasure to deal with upon initial enquiry through to delivery as was Rose. Jake gave a thorough guide of controls upon handover.